Refund policy
We accept returns and exchanges within 7 days of delivery.
To be eligible for a return or exchange, the product must be returned in its original condition—unused, unworn, undamaged, and with all original tags, packaging, and accessories intact. Please ensure that the product is packed securely in the original packaging box provided at the time of delivery.
Please note:
- Returns and exchanges are permitted only once per order.
- Products showing signs of use, damage, washing, alteration, or missing tags/packaging may not be eligible for return or exchange.
- In locations where return pickup service is unavailable, customers will be required to self-ship the product to our warehouse. Shipping instructions will be shared by our support team.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us via WhatsApp at +91 79052 63891 and provide the following details:
- Order ID
- Reason for return or exchange
- Clear photos of the product
- Clear photos of the original packaging/box
Our team will review your request and guide you through the next steps.
Need Help?
For any return, exchange, or order-related queries, feel free to reach out to us:
Customer Support Hours: Monday – Saturday, 10:30 AM – 7:00 PM
📞 +91 7905263891
📧 whimbrim@gmail.com